Terms & Conditions

Terms and Conditions

AvantiRenewables maintains this Site for your personal information, education, and communication. Please feel free to browse the site. You may download material displayed on the site for non-commercial, personal use only, provided you also retain all copyright and other proprietary notices contained on the materials. You may not, however, distribute, modify, transmit, reuse, repost, or use the content of the Site for public or commercial purposes, including the text, images, audio, and video, without AvantiRenewables written permission.

Your access to and use of the site is also subject to the following terms and conditions and all applicable laws. By accessing and browsing the site, you accept, without limitation or qualification, the Terms and Conditions. If you don’t accept this Agreement, you may not use the site.

If you have any questions about this site or these Terms and Conditions, please email us.

Compliance with Laws

By downloading from or using the site, you agree to comply with all applicable laws and regulations, including U.K. export and re-export control laws and regulations.

Refund Policy

If for any reason your account was improperly charged, please contact your local AvantiRenewables office. The phone number and address for your local AvantiRenewables office is listed on your most recent AvantiRenewables invoice or statement.

Governing Law

Any controversy or claim arising out of or relating to these Terms and Conditions, including the Web Site Legal & Privacy Statements (which is incorporated herein by reference), or this Site or the use thereof, shall be interpreted in accordance with English law and the parties submit to the non-exclusive jurisdiction of the English Courts.

Forward-Looking Statements. Information on the Site, other than historical financial information, may consist of forward-looking statements that involve risks and uncertainties. These statements may differ materially from actual future events or results. For instance, factors that could cause results to differ from these statements include the rate of adoption of new technology, competitive pricing actions, and marketing programs, among others.

No Warranty

THIS SITE AND ALL MATERIAL AND CONTENT ON THIS SITE ARE PROVIDED “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, OR NON-INFRINGEMENT. Without limiting the foregoing, AvantiRenewables does not promise or warrant to you that any aspect of the site and system will work properly or will be available continuously. AvantiRenewables also assumes no responsibility and shall not be liable for any damages to, or viruses that may infect, your computer equipment or other property on account of your access to, use of, or browsing in the Site or your downloading of any materials, data, text, images, video, or audio from the Site. While AvantiRenewables uses reasonable efforts to include accurate and up-to-date information in the Site, AvantiRenewables DOES NOT WARRANT OR MAKE ANY REPRESENTATIONS REGARDING THE USE, VALIDITY, ACCURACY, OR RELIABILITY OF, OR THE RESULTS OF THE USE OF, OR OTHERWISE RESPECTING, THE MATERIALS AND CONTENT ON THIS SITE OR ANY SITES LINKED TO THIS SITE. Some jurisdictions do not allow the exclusion of implied warranties, so some of the above exclusions may not apply to you.

Links to Third Party Sites

Certain links in this Site will let you leave this Site for web sites, web pages or services not operated by AvantiRenewables or its affiliates (“Third Party Sites”). Third Party Sites are not under the control of AvantiRenewables and AvantiRenewables is not responsible for the contents of any linked Third Party Site or any link contained in a Third Party Site, or any changes or updates to such Third Party Sites. AvantiRenewables is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by AvantiRenewables of the site.

Right to Update

AvantiRenewables may at any time revise these Terms and Conditions by updating this posting. You are bound by any such revisions and should therefore periodically visit this page to review the then-current Terms and Conditions to which you are bound.

Web Site Legal & Privacy Statements

AvantiRenewables recognises and respects the importance of maintaining the privacy of visitors to our Site. In our Web Site Legal & Privacy Statements, we describe why we gather visitor information, what information we collect, how we collect it, what we use the information for and how you can instruct us if you prefer to limit the use of that information.

How We Use the Information We Collect About You

AvantiRenewables collects basic information about you when you complete our customer information request forms. AvantiRenewables uses the information we collect from you to attempt to provide you with information we believe you may find useful. We do not make such information or your e-mail address available to third parties.

Reward schemes and promotions.

Personal data provided by you will be held and processed on computer by Avanti Renewables Limited (“AvantiRenewables”) to register you and administer its promotion. AvantiRenewables may disclose information about you to (1) any employee, agent or sub-contractor of AvantiRenewables (2) any company within the UGI group (3) any person to whom AvantiRenewables proposes to transfer any of its rights and/or duties under any agreement it has with you (4) as otherwise required or permitted by law. Your details will not be disclosed by AvantiRenewables to any other UGI company or third party for direct marketing purposes.

Limits on AvantiRenewables’ Abilities

A Web site such as this one can never be perfect, and thus AvantiRenewables may inadvertently use or disclose your information in ways not contemplated by this Web Site Legal & Privacy Statements or even in direct contravention of it. For example, there could be a glitch in the software that could result in an unintended disclosure, or AvantiRenewables might also make ad hoc use of your information in ways it can’t contemplate here. AvantiRenewables will do its best to work with you if such situations arise, but your sole remedy in these cases is to have AvantiRenewables try to rectify the problem as soon as it can.

In addition, although highly unlikely, it is possible for Internet transmissions containing your personal information to be intercepted by others. It is impossible for AvantiRenewables to ensure the privacy and security of all transmissions made to and from the Site while in transit.

AvantiRenewables does not control the privacy policies of the sites to which it provides links and you should be aware that if you click through to such a site, you will be subject to that site’s privacy policies.

AvantiRenewables uses industry-standard methods of securing its database of user information, such as, if and where appropriate, firewalls and limits on who can access user information databases. However, please keep in mind that there is no such thing as perfect security on the Internet and that the facility to send emails to AvantiRenewables i.e. contact us, is not a secure medium and should not be used to send confidential/sensitive information.


If you would like to update or correct information previously provided to us, please email us your new information.

Your Consent and Changes to This Policy

Subject to the above provisions, by using our Web Site, you consent to the collection and use of information by us. If we decide to change our Web Site Privacy Statement, we will post those changes on this page so that you are always aware of what information we collect, how we use it and under what circumstances we may disclose it.

Cookies Policy

You should be aware that when you use our website or mobile site, that we may collect information by using ‘cookies’. The cookies AvantiRenewables use are to enable us to improve your experience on our website. All information gathered is anonymous.

What are cookies?

Cookies are small text files that are stored on your computer or mobile device when you visit a website. There are different types of cookies and some are essential to your browsing experience to enable you to move around the site and use its features. These are usually session cookies and are automatically deleted after you close your web browser. Other types of cookies allow the website to remember choices you make, such as your language or remembering if you’ve filled in a survey ( so you’re not asked to do it again).

The AvantiRenewables website uses ‘analytics cookies’. These are cookies that collect anonymous information that is grouped together to show overall patterns of the website usage. Analytics cookies only record activity on the site you are on and they are only used to improve how a website works. By allowing analytics cookies, you enable websites such as AvantiRenewables to keep track of which web pages are popular and which don’t get used so much to help keep websites relevant and up to date.

Are cookies harmful software?

No. Cookies are not viruses, Trojans, spyware, worms or any other kind of malware. They cannot install things you don’t want on your computer.

Can cookies see what’s on my computer?

No. cookies cannot see what’s on your computer. They can’t collect any information from your hard drive or your computer files. Cookies can only be read by the website that gave you the cookie in the first place.

Can I delete cookies?

Yes. Most browsers not only allow you to delete cookies, but they have the ability for you to see what cookies you’ve currently got. The majority of modern browsers also allow you to control what cookies you get, keep and capture. If you’re thinking of changing your settings for cookies, please remember that your changes will apply to all websites you visit. To manage your cookies and for instructions on how to delete your cookies on Microsoft Internet Explorer 9, please visit http://windows.microsoft.com/en-GB/windows7/How-to-manage-cookies-in-Internet-Explorer-9 To manage cookies for any other browser please visit the help section of the website for the browser you are using.

Your Comments

AvantiRenewables welcomes feedback concerning its privacy policies. Please Email Us your comments and questions.


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If you would like to talk to us directly then telephone us on

0808 191 0000